1. Introduction

At PartFinder, we are committed to ensuring customer satisfaction by providing a fair and transparent Return Policy. This policy outlines the procedures for returning products, obtaining refunds, and handling exchanges for transactions made on https://partfinder.ng.

2. Eligibility for Returns

• Return Window: Buyers must initiate a return within 7 days from the date of delivery.
• Condition of Products: Items must be returned in their original condition, unused, and in the original packaging, with all tags and labels attached.
• Non-Returnable Items: Certain items are not eligible for return, including custom orders, perishable goods, and products explicitly marked as non-returnable in the product listing.

3. Return Process

• Initiating a Return: To initiate a return, the buyer should contact the vendor directly through the PartFinder platform, providing the order number and a clear reason for the return.
• Vendor Response: Vendors are required to respond to return requests within 2 business days and provide instructions for returning the item.
• Return Shipping: The buyer is responsible for return shipping costs unless the product received was damaged, defective, or incorrect.

4. Inspection and Refunds

• Inspection: Once the returned item is received by the vendor, it will be inspected to ensure it meets the return conditions. The vendor must complete the inspection within 2 business days of receiving the item.
• Refund Processing: Upon successful inspection, a refund will be processed within 7 business days. Refunds will be issued to the original payment method used for the purchase. If the original payment method is unavailable, an alternative method will be arranged.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., for items that are returned with missing parts, or not in their original condition due to buyer handling).

5. Exchanges

• Eligibility for Exchanges: Exchanges are permitted for products that are defective, damaged, or incorrect. If the item is no longer available, the buyer will be offered a choice of a replacement product or a full refund.
• Exchange Process: Buyers should follow the same process as initiating a return to request an exchange. Vendors are expected to handle exchanges with the same care as returns.

6. Non-Returnable Items

• Final Sale Items: Certain items are final sale and cannot be returned. These include:
  • Custom or personalized orders
  • Perishable goods
  • Downloadable software
  • Gift cards
• Health and Safety: Products that cannot be returned due to health and safety reasons will be clearly marked as non-returnable on the product page.

7. Dispute Resolution

• Vendor-Buyer Disputes: If a buyer and vendor cannot resolve a return issue directly, PartFinder may step in to mediate. Buyers should contact PartFinder support at support@partfinder.ng for assistance.
• Platform Mediation: PartFinder will review the case and, if necessary, make a final determination based on the evidence provided by both parties.

8. Vendor Responsibilities

• Return Acceptance: Vendors are required to honor the return policy stated on their product listings and comply with these platform-wide return policies.
• Timely Refunds: Vendors must process refunds promptly once the returned item has been received and inspected.
• Dispute Cooperation: Vendors must cooperate with PartFinder in resolving any disputes that arise from returns or refunds.

9. Buyer Responsibilities

• Return Condition: Buyers must return items in the condition they were received. Any misuse, damage, or signs of wear may result in a denial of the return or a partial refund.
• Accurate Information: Buyers must provide accurate and complete information when initiating a return to avoid delays or complications.

10. Refund Exceptions

• Shipping Costs: Shipping fees are generally non-refundable unless the return is due to vendor error (e.g., wrong item sent, defective product).
• Customs and Duties: Any customs fees, duties, or taxes paid by the buyer are not refundable through PartFinder.

11. Governing Law

This Return Policy is governed by the laws of the Federal Republic of Nigeria. Any disputes arising under or in connection with this policy will be subject to the jurisdiction of the courts of Ondo State, Nigeria.

12. Changes to the Return Policy

PartFinder reserves the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on the website. Continued use of the platform after such changes constitutes acceptance of the revised policy.

13. Contact Information

For any questions or concerns regarding our Return Policy, please contact us at sales@partfinder.ng or by mail at:

PartFinder (Beyond Office)
8 Akinjo Street, Osukoti, Akure-South, Ondo State, Nigeria